1. Introduction
This Privacy Policy explains how FjordMuse (fjordmuse.com) collects, uses, and protects your personal data. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the General Data Protection Regulation (GDPR) of the European Union.
By using our website, you agree to the policies in this policy. If you do not agree, please do not use our services.
2. Data Controller
The data controller for your personal data is:
- Company: fjordmuse.com
- Address: 131 Juan Luna Street, San Juan, Metro Manila, Philippines
- Email: support@fjordmuse.com
3. Data We Collect
We only collect data necessary for our services:
3.1 Data You Provide
- Name (when you contact us)
- Email address (when you subscribe or contact us)
- Messages and inquiries you send
3.2 Data Automatically Collected
- IP address
- Browser type and version
- Operating system
- Pages visited and time of visit
- Referring website
We do not collect personal data without your clear consent.
4. Use of Cookies
Our website uses cookies for the following purposes:
4.1 Required Cookies
These are necessary for the website to function properly. This includes cookie consent preferences.
4.2 Analytics Cookies
We use analytics to understand how the website is used. This data is anonymous and is not linked to your personal identity.
4.3 Cookie Control
You can decline cookies through the cookie consent banner on our website. You can also change your browser's cookie settings at any time.
5. How We Use Your Data
We use your data for:
- Responding to your inquiries and messages
- Sending newsletters (if you subscribed)
- Improving our website and services
- Complying with legal obligations
- Preventing fraud and ensuring security
6. Data Sharing
We do not sell your personal data to other parties. We may share data with:
- Service providers that help with our operations (hosting, email)
- Authorities when required by law
All third-party providers have their own data protection agreements.
7. Data Retention Period
We retain your data for the following periods:
- Contact form data: 2 years from last contact
- Newsletter subscriptions: Until you unsubscribe
- Analytics data: 26 months
- Cookie consent records: 1 year
After the retention period, data is permanently deleted.
8. Your Rights
Under GDPR and the Philippine Data Privacy Act, you have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Restrict the processing of your data
- Transfer your data to another service (data portability)
- Object to the processing of your data
- Withdraw your consent at any time
To exercise your rights, email support@fjordmuse.com. We will respond to the request within 30 days.
9. Data Security
We use the following measures to protect your data:
- SSL/TLS encryption on all data transfers
- Secure servers with regular security updates
- Limited access to personal data
- Regular security audits
10. Children
Our services are for those 18 years old and above only. We do not intentionally collect data from children. If we learn that we have data from a minor, we will immediately delete it.
11. Changes to This Policy
We may change this Privacy Policy at any time. We will post the changes on this page along with the updated date. We encourage you to regularly check this page.
12. Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: support@fjordmuse.com
- Address: 131 Juan Luna Street, San Juan, Metro Manila, Philippines
You may also file a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our handling of your data.